As AI continues to advance so does the technology surrounding customer support, more and more businesses are implementing AI into their online presence, be that with their site content or internal communications, AI is here to stay and will only improve.
However, what can be seen as a misstep, is using purely AI for customer support.
How often have you gone to raise a live chat for customer support on a website and been greeted by a bot with a friendly generic ‘Hi! I’m X bot” with next to no warmth, understanding or appreciation for your time?
You’ll often find that these bots are incredibly constrained and can’t provide much assistance or support outside of a few automated responses to keywords you may type, making your overall experience that much more frustrating if the response isn’t what you’re looking for.
The same goes for email responses or picking up the phone to call a business for support, you’ll be again greeted by the dreaded robotic voice asking you to pick from several complicated options, some of which may not even be relevant to your query.
Wouldn’t it be better to pay a little more so you get a better experience & service?
In an ideal world, you may never need to contact customer support, however, we here at Toolkit Websites know that when support is needed it’s crucial for that it's done swiftly & in the right way.
That’s why for the past 25 years we’ve put customer support at the forefront of our business model, replying to emails within an hour and answering phone calls within just 3 rings. We won't change this approach as it's fundamental to how we run our business.
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We believe world-class support is worth every penny, as the more technology upgrades itself, the more important human contact becomes.
Interested in getting to know us, what we can offer and see our amazing customer support in action? Feel free to get in touch:
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