We believe in a happy team, great quality websites and passionate customer service!
Our friendly Support team of experts are based here in Southampton and are always on hand to answer any questions you might have about updating your website, marketing, SEO or any other questions you might have.
We are committed to providing a fast, friendly and efficient service at all times. This means maintaining a high-level of customer care - remember, we're only 3 rings away!
Passionate service guaranteed™
Fast telephone support Calls are answered by real people and there's no need to press 1 for this or 2 for that. We use a local-rate numbers and our expert Support team is based here in Southampton where they're always happy to help. We aim to answer every call within three rings.
Fast email replies We reply to customer emails quickly and efficiently. Our experienced Support team will either help you directly with as much info as needed, or find the right person to solve your query. We aim to answer every email within an hour.
Unlimited design changes We created the concept of unlimited design changes during the build, which is often difficult to find elsewhere. We believe in building your website the way you want it, without restrictions. This guarantees 100% satisfaction before going live.
Friendly support & training We developed the Toolkit to be easy for all to use but we recognise that many of our clients are new to the web and need an extra helping hand. That's why we offer unlimited Toolkit training and support to our clients, whenever they need it.
Security & reliability We invest heavily in the future of our business and in the safety of our clients' websites. Our dedicated internal development team ensure our platform is fast, reliable and totally secure at all times. Everything is securely hosted on some of the world's best severs.
Inbound transfer support We work with your existing Domain and Email providers when you first join us to ensure all of your existing services are moved over smoothly. We often go above and beyond, liaising directly on your behalf to ensure a smooth transition to Toolkit Websites.