Our Passionate Service Promise


Here at Toolkit Websites we have a friendly team of experts based in our offices in Southampton. Part of this team consists of dedicated support experts who are always on hand to answer any questions you might have.

Our Passionate Support staff are always happy to help you with any queries regarding anything to do with your website.

Remember - our support, training and advice is unlimited for all of our clients.

Read more about our Passionate ServiceTM promise...

Passionate Service Guaranteed stamp


Benefits for You

Fast Telephone Support

Your call will be answered by a real person and we will not ask you to Press 1 for this or Press 2 for that. We don't believe in 0845 numbers or outsourced receptionist services. Our expert support team based here in Southampton will be delighted to help you with any questions and we aim to answer every call within three rings.

Prompt Email Replies

Your emails will be answered by one of our highly trained team who will either help you directly or find exactly the right person to solve your query. We aim to answer every email within an hour.

Great Design

We created the concept of unlimited design changes that is now becoming standard within the web design industry. We believe that you should get exactly the website you want and you should be completely happy before your website goes live.

Unlimited, One To One Training

Whilst we have made The Toolkit very easy to use we still recognise that lots of our clients are new to the web and need a helping hand. So we offer unlimited Toolkit training whenever you need it. Simply call the team to book your one to one training session.

Business Class Performance

Your website will be built to the highest standards to ensure it is easy to find and navigate so your visitors leave with a positive impression of your company. Our top of the range hosting network has 100% uptime so you can be sure that your business will always be online.

Ongoing Development

The entire team at Toolkit Websites are committed to constant improvement. We listen to our clients and we make regular changes to improve the service we give you. It's all part of our commitment to Passionate ServiceTM.

Inbound Transfer Support

We have a fantastic Technical Team who will work with your existing Domain and Email providers when you first join us to ensure all of your existing services are moved over smoothly. They will go above and beyond if required by liaising directly with your current Domain providers to ensure you have a smooth transition to Toolkit Websites.

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