Passionate Service Squad

We are a small and highly skilled squad made up of web designers, support staff and web developers based in Southampton. We deliver passionate customer service and websites that grow your business.

Whilst we have an extensive team of experts we also appreciate that while building your website it helps to have a single point of contact. That's why we give you a dedicated project manager who will liaise with everybody involved in your website, meaning that you don't have to be passed around departments to get the answers you are looking for.

We are absolutely committed to helping you get the most out of your website. We take care of every one of our clients and will continue to give you our Passionate Service™ long after your website has gone live.
Marcus Green , Founder
 

" I started Toolkit Websites whilst at Southampton University studying Computer Science in 1999. Within a few months I began working on the business full time and was enjoying every minute.

Today we have over 2000 clients and we are growing fast. Our constant focus on giving remarkable customer service is what separates us from other web designers.

As managing director, I combine an entrepreneurial flair with a passion for looking after our clients. Day to day I handle business strategy and marketing. "

More about Marcus Green

Remko Smith , Business Development Manager
 

" It's my responsibility to manage the New Business team and Client Account Managers, whilst also discussing new projects with clients myself.

Not everyone has the same degree of understanding when it comes to website design, so I ensure that customers are provided with a range of positive suggestions and useful information when discussing plans for a new website.

Friendly and passionate customer service is important to me and that's why I ensure that the same level of service is provided to all of our clients. I like to provide clear and concise explanations of the process, whilst keeping the process straightforward and personal. "

David Swan , Client Care Manager
 

" Servicing existing clients in a fast, supportive and professional way is the single most important thing to Toolkit Websites. It is only doing this on a consistent basis that allows us to achieve our Passionate Service Promise..

I am responsible for delivering and maintaining the 'Passionate Service Promise' Toolkit Websites stands for by managing the Support Team that are responsible for both the building and supporting of our 2000+ clients and their websites on a daily basis.

After studying Business Marketing at University in Southampton I found my feet with a local software company where my interest in web design started. This interest coupled with my background in customer’s services provides me with a great footing to assist and support all of Toolkit Websites customers as efficiently as possible. "

Andrew Stovold , Client Account Manager
 

" With a keen interest in all things digital, my methodical approach to website strategy allows me to bring value to our clients' websites.

In a modern online world, it has never been more important to engage and succeed in the world of SEO and Social Media.

If you are looking for more visitors to your website, or are just looking for another method of reaching new potential customers, I will advise the best strategy possible. "

Lanara Mitchell , Project Manager
 

" With a degree in the creative arts I bring an artistic flair and an eye for detail to my client's projects.

As a project manager my role is to provide guidance, ideas and assistance in the building of each client's website.

I find the creative process and the rapport I build with each client very rewarding. Working alongside the client with the rest of the team to create the perfect website to each client's requirements. "

Andrew Sudlow , Project Manager
 

" With a degree in website design and a qualification in graphic design, I pride myself on helping our clients to create great looking websites.

The role of project manager is about listening to and understanding the client's needs, as well as providing ideas and guidance along the way. It's my job to ensure that your website is perfect!

Being able to guide a project from initial concepts to a final design gives me great satisfaction, with every new project offering a fresh and exciting challenge. "

Jack Sinclair , Developer Manager
 

"I work as the Developer Manager here at Toolkit Websites. I manage the process of developing and maintaining our platforms, and making sure these are up to date with the newest standards.

These platforms include The Toolkit, our Content Management System (CMS) which allows clients to update their website content, and is also a powerful tool for SEO. Another platform is our Website Platform, The Webkit, which is the powerful engine that runs behind your website with us.

I love the fact that every day is slightly different, and I get to work with a fantastic team who deliver a number of great Services for our clients. My role is exciting as it involves keeping an eye on the future of development for our clients and what new features to include in our next Development Cycle for The Toolkit or our Website Platform."

Lauren Sillence , Client Delivery Project Manager
 

" As the Client Delivery Project Manager at Toolkit Websites, it is my role to keep the websites of all our Clients updated with anything they may want and need.

I enjoy giving the websites of great businesses the makeovers they deserve and at times the added functionality they require.

The best thing about my job is getting to know and work closely time and time again with our many great clients over the months and years they are with us. "

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