We Provide Passionate Customer Support

Here at Toolkit Websites we understand that getting a website can be a daunting process.

That's why we have a dedicated UK team to help you through the web design process.  Our Support Team are passionate about making sure you get the most from your website. It doesn't matter if it's only a small question, they want to hear from you.


Your Website Team

Once you've ordered your company website, you'll get a dedicated project manager who work on the design of your website.

You'll be able to speak to one of our specialist technical team about your domains and email. They can help with any technical issue you might have.

Then after your website goes live, your personal account manager will be on hand to help you get the most from your business website with advise and any help you might need going forward.

Support That Suits You

People work and learn in different ways, and so we provide a range of ways to access support for your website.

Website
You can find step by step guides on how to use the Toolkit, our content management system on our Support Website:

http://www.toolkitsupport.co.uk

Email
Our UK support team can be reached at support@thetoolkit.co.uk They can answer any questions you might have about your website, and aim to get back to you in 1 hour!

Telephone
You can call our support team on 02380 633644  Mon - Fri 9 am - 5:30pm with your questions about your website.

Copilot Support
For those really difficult questions or complex issues, we use the Fog Creek Copliot Remote Access system. With your permission we're able to log into you computer and see exactly what you're looking at to help diagnose and cure the issue.

Ongoing Support and Training
We offer all our clients free over the phone training on how to use the Toolkit to keep their websites updated using the Copilot training. Simply contact your account manager to book a time!

We'll show you all the main features and answer any specific how to questions. Even better, we'll be controlling the mouse for you so you've got your hands free to make notes.

The great support continues for the life of the website. You're always able to give the team a call or drop them an email.

Great Support Speaks for Itself

"The combination of a user friendly toolkit and a helpful and 'can do' attitude makes working with the Toolkit Websites Team a pleasure."

Tracey Johnson
In-Deed Management Consultancy
Windsor

"The support staff were totally devoted; they gave hand-holding guidance throughout the process. "

Roy Purser
 Lincolnshire-neighbourhoodwatch.co.uk
Uppingham

"The best thing about Toolkit Websites is the people! Every one in the company seems to be of the mind set - "customer 1st." SPOT ON GUYS!"

Phil Waller
Modus Consultancy
Chapelton